Refund & Return Policy
At toyszen.shop, we strive to ensure that our customers are satisfied with their purchases. If you are not fully satisfied, we’re here to help.
Returns
Products are eligible for return within 7 days of delivery.
Items must be unused, unopened, and in original packaging with all tags intact.
Items showing signs of use, damage, or tampering will not be accepted.
Non-Returnable Items
The following items are not eligible for return or refund:
Items purchased during sale or promotional offers
Gift cards
Products damaged due to customer mishandling
Damaged or Defective Items
If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery with:
Order ID
Clear photos or videos of the issue
Once verified, we will arrange a replacement or refund at no additional cost.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to the original payment method within 5–7 business days.
Shipping charges (if any) are non-refundable, unless the return is due to our error.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable courier service, as we are not responsible for items lost during return transit.
Order Cancellation
Orders can be cancelled within 12 hours of placing the order or before dispatch, whichever is earlier.
Once the order has been shipped, cancellation is not possible.
Contact Us
For any questions regarding returns or refunds, please contact us:
Store Name: toyszen.shop
Owner: Rajesh Sabhajit Pal
Email: toyzen27@gmail.com
Phone: +91 86558 85450
Address:
Sai Baba Nagar, Shiv Shakti Chawl,
Vaman Bhoir Road, Kandarpada,
Dahisar West, Mumbai, Maharashtra – 400068, India